Refund Policy
Last updated: August 6, 2026
This Refund Policy explains when customers may receive a refund for transportation services booked with Call The Shuttle LLC.
This Refund Policy explains when customers may receive a refund for transportation services booked with Call The Shuttle LLC. It applies to customer cancellations, no-shows, approved refunds, and trips canceled by Call The Shuttle LLC. Refund eligibility is based on the timing and circumstances of the cancellation, as described below.
Cancellations and Refunds
A cancellation received 12 hours or more before the confirmed pickup time is eligible for a full refund. A cancellation received at least 5 hours but less than 12 hours before the confirmed pickup time is eligible for a refund equal to 25% of the transportation charges paid. A cancellation received less than 5 hours before the confirmed pickup time is non-refundable. A cancellation received exactly 5 hours before pickup qualifies for the 25% refund, and a cancellation received exactly 12 hours before pickup qualifies for a full refund.
Refund Processing and Company Cancellations
Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider and the customer’s financial institution. Canceling a reservation and issuing a refund may be completed as separate administrative steps. If Call The Shuttle LLC cancels a confirmed trip and cannot provide a reasonable replacement, the customer will receive a refund of the amount paid for the canceled transportation service.