TRANSPORTATION TERMS AND CONDITIONS
Last updated: August 6, 2026
1. RESERVATIONS
• Reservations must be requested through the online booking portal linked from the Call The Shuttle LLC website. Telephone assistance may be available on a case-by-case basis, but a reservation is not confirmed until accepted by Call The Shuttle LLC.
• All reservations are subject to vehicle availability and confirmation by Call The Shuttle LLC
• The person making the reservation is responsible for providing accurate pickup, drop-off, date, time, passenger count, luggage, accessibility, child-restraint, flight, and contact information.
• The person making the reservation confirms that they are authorized to accept these Terms for themselves and, when applicable, for each passenger in their traveling party.
• Requested changes are subject to availability, may affect the price, and are not approved until confirmed by Call The Shuttle LLC.
• Call The Shuttle LLC may refuse or cancel a reservation because of inaccurate information, safety concerns, unavailable service, or operational limitations.
2. PAYMENTS AND CHARGES
• Customers requesting a reservation through the Call The Shuttle LLC website will be directed to the online booking portal to provide trip information and complete payment.
• All fares, taxes, fees, and other applicable charges will be displayed before the customer authorizes payment.
• Full payment is required when the reservation is submitted unless Call The Shuttle LLC approves another arrangement in writing.
• A reservation is not confirmed until payment is successfully processed and Call The Shuttle LLC issues confirmation.
• The person making the reservation confirms that they are authorized to use the payment method provided and are responsible for providing accurate billing information.
• Additional charges permitted under these Terms, including approved trip changes, waiting time, cleaning, damage, tolls, parking, or other applicable costs, may be charged to the payment method on file as permitted by law.
• Customers should promptly contact Call The Shuttle LLC regarding any billing questions or suspected errors.
3. CANCELLATION AND REFUND POLICY
• Cancellations made more than 12 hours before the confirmed pickup time are eligible for a full refund.
• Cancellations made between 5 and 12 hours before the confirmed pickup time are eligible for a 25% refund.
• Cancellations made less than 5 hours before the confirmed pickup time are nonrefundable.
• Passengers who do not arrive within the permitted waiting period will be considered a no-show and will not receive a refund.
• Approved refunds will be returned to the original payment method. Processing times may vary depending on the customer’s financial institution.
• Changes to a reservation are subject to availability and confirmation by Call The Shuttle LLC. A requested change does not cancel or modify the original reservation until it is confirmed.